As the final dispatches of the season leave our factories, we take a moment to reflect on what 2020 has taught us.
Despite reduced yields in some months, our teams have achieved exceptional quality consistency. Welcome Tea Company’s late flushes in September and October showed a distinctive, bold cup character, earning strong buyer feedback at auction.
Operationally, we made crucial upgrades – installed new fibre trackers in the rolling section and introduced moisture calibration tools. These improvements will form the backbone of efficiency for years to come.
Our group’s human commitment has been our greatest achievement. We expanded day-to-day support, and invested in housing maintenance for estate workers. A small but meaningful initiative – distributing reusable cloth masks sourced locally – not only safeguarded our workforce but empowered our nearby communities.
2020 reaffirmed our identity: we are growers, manufacturers, and caretakers. As the world slowed, our gardens reminded us of continuity.
